Reference

How We Handle Your Account Information

Your account sits behind login verification, and we collect only what's needed to run deposits, withdrawals and game sessions. This policy explains what we gather, how we use it, and the choices you have around your data.

Account registration dataPayment transaction recordsDevice and session logsCookie preferencesData access requests
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habajee How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what data we hold, correct account details or ask how we use your information, our support channels handle privacy requests the same way they handle account questions. Email gets you a written response within two business days, live chat connects you to an agent who can verify your account and start the request, and the help center lists common data questions with direct answers.

Email Support Send your privacy request to our support email with your registered mobile number and account username. We'll verify your identity and respond within two business days with the information you asked for or next steps if we need more detail.
Live Chat Open live chat from your account dashboard and tell the agent you have a privacy or data question. They'll confirm your account details and either answer immediately or escalate to our data team if it needs review.
Help Center Browse our privacy section in the help center for answers to common questions about cookies, transaction records, account closure and marketing preferences. Each article walks through the steps to manage your settings or submit a request.
DATA PRACTICES

How We Protect Your Account Details

We encrypt deposits and withdrawals end-to-end so transaction data stays secure between your bKash, Nagad or Rocket app and our payment processor. Login sessions use SSL to prevent interception, and we log each signin with device and IP details so you can review account activity. Cookies store your language choice and session token; third-party cookies from game providers load only after you start a game round. You control marketing preferences in account settings, and we honor opt-out requests immediately.

Transaction Encryption

Every deposit and withdrawal passes through SSL encryption from the moment you confirm in your payment app to the moment funds clear. We do not store your bKash, Nagad or Rocket PIN, and transaction records show only masked wallet identifiers.

Session Security

When you log in, we create a session token tied to your device and IP address. If someone tries to access your account from a new device, we prompt for OTP verification sent to your registered mobile number before allowing entry.

Cookie Management

Essential cookies keep you signed in and remember your language preference. Game providers may set performance cookies to load titles faster; you can block these in browser settings without affecting core account functions, though some games may load slower.

Data Requests

Request a copy of your account data, ask us to correct details or delete your account by contacting support with your registered mobile number. We verify your identity, process the request within five business days, and send confirmation once complete.

Privacy Policy Questions

We collect your mobile number, email address, username and date of birth during signup. When you make a deposit via bKash, Nagad or Rocket, we record the transaction amount, timestamp and wallet identifier for verification and account history.

Active account transaction history stays available in your account dashboard indefinitely. If you close your account, we anonymize personal identifiers but archive transaction logs for compliance review as long as internal policy requires, typically several years.

Yes. Contact support via email or live chat with your registered mobile number and account username. We verify your identity and send a copy of your account data within five business days, including registration details, transaction history and session logs.

We do not sell your data. Payment processors receive transaction details needed to clear deposits and withdrawals, and game providers log session data when you play their titles. We do not share personal details with marketers or data brokers.

Open account settings, find the notifications section and toggle off promotional messages. Changes take effect immediately. You can also click the unsubscribe link in any marketing email we send, and we will remove you from that list within one business day.

We anonymize your name, email and mobile number so they no longer link to identifiable records. Transaction logs and session history remain archived for compliance purposes but are stripped of personal identifiers. You can request account deletion by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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